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Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

Apple store is great place to go and get up to date on all the latest trends. Stop by any time for the genius bar 3. Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card. Not all devices are eligible for credit. More details are available from Apple’s Mac trade‑in partner and Apple’s iPhone, iPad, and Apple Watch trade‑in partner for trade-in and recycling of eligible devices.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Compress

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

Apple Computer Store Kamloops

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

When you authorize your Mac or PC, you give it permission to access your music, movies, and other content.

• You can authorize up to 5 computers, which means that you can play your content on 5 different computers.
• You can't authorize a computer from another computer or from your iPhone, iPad, or iPod touch.

Before you sell or give away your computer or send it in for service, deauthorize your computer to remove its access to protected purchases. For other devices, learn how to see where you’re signed in or remove devices.

Store availability and features might vary by country or region.

How to authorize a Mac or PC

Before you authorize a Mac, update it to the latest version of macOS. On a PC, update to the latest version of iTunes for Windows.

1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
2. Sign in with your Apple ID.
3. In the menu bar on your Mac or PC, choose Account > Authorizations > Authorize This Computer.
   If you're asked to authorize your computer again, it won't use a new authorization. Apple ID uses the same authorization for the same computer.

See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
2. Sign in with your Apple ID.
3. In the menu bar on your Mac or PC, choose Account > View My Account.
   
4. Sign in with your Apple ID.
5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.
   

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

Deauthorize a computer

1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
2. From the menu bar at the top of your computer screen, choose Account > Authorizations > Deauthorize This Computer.
3. Sign in with your Apple ID.
4. Choose Deauthorize.

If you run out of authorizations, deauthorize all

If one of your 5 authorizations is on a computer that you don't use anymore, deauthorize it. If you sold or gave away a computer that's used one of your 5 authorizations, you need to choose Deauthorize All on the Account Information page. Then authorize each computer that you still use.

About authorizing other Apple devices

Apple Computer Stores Nearby

You don’t need to authorize your iPhone, iPad, iPod touch, or other Apple device. These devices don’t use your available authorizations. Learn how to check your Apple ID device list to see where you're signed in and how to remove a device.

Get help

• Learn what to do if your computer keeps asking you to authorize when you try to play your content.
• You can deauthorize all computers once per year.
• If you don't see Account in the menu bar at the top of your computer screen or the top of the Music app or iTunes window, check your Restrictions. You might have access to the iTunes Store turned off.

Store availability and features might vary by country or region.